Storage Village - Clifton Park

4211 Shannon Dr
Baltimore, MD 21213

Overall Average: 4.5 out of 5
Average Value: 4.83 out of 5
Average Security: 4.5 out of 5
Average Service: 4.5 out of 5
Average Cleanliness: 4.83 out of 5

Leave a review of Storage Village - Clifton Park

Customer Reviews of Storage Village - Clifton Park (7)

4.0 out of 5 stars
Denise
Jun. 21, 2014


  Price - 5/5 (Excellent value)

  Time on paperwork - 2/5 (About 30 minutes)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes


5.0 out of 5 stars
Ede Taylor
Jun. 4, 2014

Great Resolution Skills & Customer Service
I expressed a concern about the facilities and its operations. I am happy to share that my concern was immediately addressed in a professional manner, as well as in a manner in which I was actually able to follow the logic. I've always been impressed with the cleanliness and security of the facility. Once again, I am glad this valuable resource is in the community and would recommend to anyone requiring storage space.

  Price - 5/5 (Excellent value)

  Time on paperwork - 5/5 (Under 10 minutes)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes


1.0 out of 5 stars
Ede Taylor,
Belair-Edison's
Coalition
May. 28, 2014

Very Concerned About Business Integrity
I am increasingly concerned about the number of rental rate increases that our non profit has incurred since we began renting. It seems every 3 months we're receiving an increase letter. I am searching reviews this morning to find out if others have had this same experience. Our rate has doubled in less than a year (have to confirm timeframe). We're a small, community-based non profit that run by resident volunteers. We really like to support local businesses. This rental rate increase feels like a scam. When we initially rented, there was concern over the discounted rate we received online because it was $40 less than what the rep quoted in person. I actually left the site, went home, booked online and returned to the site with the printed confirmation. The exchange could have certainly gone smoother on both of our parts. I will take integrity over "courtesy and professionalism" any day. If others aren't receiving multiple increases over short durations, I believe our exchange has impacted the number of increases we've received. Sadly and unfortunately, it looks like we'll have to remove our items soon.

5.0 out of 5 stars
Erika
May. 23, 2014


It was easy to access and I will hope to be using it again next semester when I have to move out of my dorm again.

  Price - 5/5 (Excellent value)

  Time on paperwork - 4/5 (About 15 minutes)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes


5.0 out of 5 stars
mary
Aug. 6, 2013


The staff was very helpful and professional .

  Price - 5/5 (Excellent value)

  Time on paperwork - 3/5 (About 20 minutes)

  Security - 5/5 (Extremely secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes


5.0 out of 5 stars
Steffon
Jul. 18, 2013


Customer service experience was outstanding and very helpful. The facility is all in doors that makes even better, because you never have to worry about dealing with rain while moving in. I also found the place to be very clean and will maintain.

  Price - 4/5 (Good value)

  Time on paperwork - 4/5 (About 15 minutes)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes


5.0 out of 5 stars
Gail
Mar. 19, 2013

This company is five star.
I felt welcomed as soon as I walked in. Teh staff was very knowledgeable and helpful with my unit. I needed to rent it earlier than expected and they were able to accomadate me.

  Price - 5/5 (Excellent value)

  Time on paperwork - 5/5 (Under 10 minutes)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes


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