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Secure Self Storage - Ithaca

35 Royal Rd, Ithaca, NY 14850 Map It 1 (855) 322-7416

Hours

Office Hours
Sun closed
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Access Hours
Sun 12:00 am - 12:00 am
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am

Features

Features
  • Video cameras onsite
  • Electronic gate access
  • Fenced + lighted
  • 24-hour access
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10' x 20' Parking

  • Uncovered,
  • 24 Hour Access

$49.00
per month

5' x 5' Unit

  • Interior,
  • Roll Up Door,
  • 1st Floor,
  • 24 Hour Access

$58.00
per month

5' x 5' Unit

  • Drive Up Access,
  • Roll Up Door,
  • 24 Hour Access

$60.00
per month

5' x 10' Unit

  • Drive Up Access,
  • Roll Up Door,
  • 24 Hour Access

$75.00
per month

5' x 15' Unit

  • Drive Up Access,
  • Roll Up Door,
  • 24 Hour Access

$85.00
per month

10' x 10' Unit

  • Drive Up Access,
  • Roll Up Door,
  • 24 Hour Access

$95.00
per month

10' x 20' Unit

  • Drive Up Access,
  • Roll Up Door,
  • 24 Hour Access

$135.00
per month

10' x 25' Unit

  • Drive Up Access,
  • Roll Up Door,
  • 24 Hour Access

$179.00
per month

Secure Self Storage Ithaca Features
24-Hour Surveillance Cameras
Open 7 Days a Week
Business & Personal Storage
State of the Art Facilities
RV & Boat Storage
Computer Controlled Access
Pay Online
Packing and Moving Supplies

Customer Reviews

4 out of 5
20 Reviews
85% of respondents would recommend this facility to a friend.
Pros
  • Good Value (14)
  • Good Service (14)
  • Clean (14)
Cons
  • N/A
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Customer Reviews of this Facility (20 )

4.0 out of 5 stars Aug. 23, 2014

Overall good experience with paperwork and guidance to storage unit.

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Jul. 22, 2014

Convenient

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Jul. 13, 2014

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 3/5 (Average)


Recommended: Yes

4.0 out of 5 stars Jun. 9, 2014

In-between move

I needed a storage space for one month while I was traveling and changing homes, and self-storage was incredibly convenient. And the service was so friendly.

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars May. 24, 2014

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars May. 19, 2014

Fast, Clean and Friendly!

I found this storage facility online, and when I called to make a reservation they were very helpful and friendly. I was able to move it quickly and they managers were nice. There was a lot of paperwork, but it went smooth and fast. The managers even helped me get a pallet into my locker to prevent water damage. (Never seen this before)

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Dec. 1, 2013

Storage made easy!

Moving into Ithaca Secure Self Storage was simple and easy. The customer representative was friendly and efficient. I would recommend the company for you storage needs.

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Nov. 25, 2013

SAFE SECURE CLEAN

I have a storage unit at Ithaca Self Storage and I am quite impressed with the professional staff, the security (cameras/fence), and the clean appearance of the facility. I would recommend this storage facility without reservation.

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 3/5 (Helpful)

  Cleanliness - 3/5 (Average)


Recommended: Yes

5.0 out of 5 stars Sep. 14, 2013

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.5 out of 5 stars Aug. 31, 2013

Great value

I compared many storage businesses in the area before settling on Ithaca Self Storage, which was referred by a friend -- with good reason, it turns out. First, unlike many of the local operations, they have a good security system with cameras, good fences, and an electric gate. They have convenient access, however, for customers, 24 hours a day, with an electric gate code. Second, I had my stuff there for two years. When I pulled it out, it was in excellent shape. I remember asking one of the managers about drainage, etc., and he said they had put a lot of attention into design when they set up the complex. With the amount of precipitation we get here, these details are important. Third, every time I dealt with the management, I found them to be extremely professional, rigorous, and considerate. They go buy the book when it comes to procedure, legality, and security, which makes you feel really good about keeping your stuff there, but at the same time they are friendly and human. For example, once I left town forgetting to lock my lock; they noticed, contacted me, gave me several options for dealing with the situation, and took care of it promptly, all in a very friendly way. Very impressive. Overall, a very professional business with pride in what they do. Very good value for money. Highly recommended.

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars May. 21, 2013

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 3/5 (Helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

3.0 out of 5 stars May. 21, 2013

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 3/5 (Average)


Recommended: Yes

4.0 out of 5 stars May. 14, 2013

Very curious & knowledgeable about the facility.

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Dec. 29, 2012

Very secure storage facility. Units are very clean. Staff was very helpful. They had free coffee. Will definately use them every year.

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

3.5 out of 5 stars Jul. 19, 2012

Very Nice Facility, long paperwork

This is by far the best stoareg place in Ithaca. The price is a bit higher than the others, but they are super secure. The paperwork though is very time consuming. The staff do have it down pat, and get through it quickly...but the lease alone is like buying a house!

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

1.0 out of 5 stars Jul. 13, 2012

Never again.

Renting from secure storage was a nightmare. I arrive to put my stuff in my storage unit, no one is there - for an hour and a half. Theres a note on the door saying they went "to the bank." The two workers come back with sandwiches in their hands, and I walk towards the door as they are entering and they close the door in my face, and put up a "be back in 20 minutes sign." Extremely unprofessional and I was blown away by the lack of customer service. When I was finally able to do the paperwork, I asked
"why were you closed for an hour and a half, and then for another 20 minutes?"
"We have to take our regulated lunch break."
"The note on the door said you were going to the bank."
No answer. There is also no regulation saying that BOTH employees have to take their lunch break at the same time.

Never again.

  Price - 2/5 (A little steep)

  Security - 3/5 (Secure)

  Service - 1/5 (Very unhelpful)

  Cleanliness - 2/5 (Somewhat dirty)


Recommended: No

3.5 out of 5 stars May. 29, 2012

Good facility, helpful staff but hours need to be maintained on move-in, move-out weekends.

Move-in wasn't too smooth as on-line registration seemed to have fallen into the void. Staff was able to provide backup unit — eventually. First one turned out to be scheduled for maintenance. Had to remove belongings and start again. Facility seems well maintained overall. Staff was helpful; however, would suggest on move-in, move-out weekends from local colleges, staff keep someone on site during working hours. Noticed a kid arriving in a taxi only to find staff were "at lunch." That's a real hassle!

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars May. 20, 2012

Move In was done professionally

Paperwork was done with a pleasant demeanor. Appreciated the through explanation of entry and policies. Would like to have know ahead of time the required insurance charge.

  Price - 4/5 (Great value)

  Security - 5/5 (Very secure)

  Service - 5/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars Jun. 11, 2011

Highly Recommend

This is an excellent secured place to store anything. The staff was very professional and quite personal in the entire process of renting a storage unit.

4.0 out of 5 stars Jun. 17, 2010

The process before accessing storage is time consuming.

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