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StorQuest Self Storage

5138 W Sunset Blvd, Los Angeles, CA 90027 Map It

Hours

Office Hours
Sun 9:00 am - 5:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Access Hours
Sun 6:00 am - 9:00 pm
Mon 6:00 am - 9:00 pm
Tue 6:00 am - 9:00 pm
Wed 6:00 am - 9:00 pm
Thu 6:00 am - 9:00 pm
Fri 6:00 am - 9:00 pm
Sat 6:00 am - 9:00 pm

Features

Penske Truck Rental

StorQuest Self Storage rents Penske trucks at its facility. SpareFoot customers save 10%.

Rent Truck
Features
  • Video cameras onsite
  • Electronic gate access
  • Fenced + lighted
  • Elevator
  • Handcarts available

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Located off of Normandie Ave. and Sunset Blvd., StorQuest Self Storage in Hollywood, CA is dedicated to providing you with the most professional, safe and convenient storage option. Providing you with a variety of unit sizes, this location is equipped to accommodate all of your storage needs.

Each unit requires a lock and insurance, both of which may be purchased at move-in.

Customer Reviews

3.5 out of 5
7 Reviews
86% of respondents would recommend this facility to a friend.
Pros
  • Secure (4)
  • Good Service (4)
Cons
  • N/A
Help your fellow storage searchers make the right choice!

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Customer Reviews of this Facility (7 )

4.0 out of 5 stars Oct. 3, 2013

Angel was very helpful and answered all my questions. He showed me several units and I picked out the one I preferred. He completed my paperwork quickly and I left feeling like I had made the right decision for my storage.

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)


Recommended: Yes

3.0 out of 5 stars May. 7, 2013

  Price - 2/5 (A little steep)

  Security - 2/5 (Somewhat secure)

  Service - 3/5 (Helpful)

  Cleanliness - 3/5 (Average)


Recommended: Yes

5.0 out of 5 stars Mar. 19, 2013

Maria was so helpful, stayed late for me to help me out...made it so easy and with a smile. I felt instantly at ease with her and she is quick and efficient!!! I will definitely use this facility again! !

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars Aug. 5, 2012

GREAT MANAGER AND SERVICE!

Luis, the manager goes out of his way at this facility. Very helpful. He was swamped with customers when I arrived but was very apologetic and still got me in and out fast. Great customer service!!!

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 3/5 (Average)


Recommended: Yes

1.5 out of 5 stars Mar. 8, 2012

Very rude lady at front desk.

I can't wait to get my stuff out. I think her name was "amber" and she humilated me in front of a few other customers for being a little behind, times are tough and why is she complaining as shes getting late fees tacked on? I had no problem with fees but my finacial situation did not need to be broadcast, so rude, and insensitive. will not be recommeding this faclity to anyone.

  Price - 2/5 (Unfair price)

  Security - 4/5 (Very secure)

  Service - 1/5 (Unhelpful)

  Cleanliness - 2/5 (Dirty)


Recommended: No

Comment from StorQuest Self Storage on Mar. 8, 2012

Hello Tracy, I would like to apologize for your recent experience at our Hollywood location. At StorQuest, we take great value in our customers' feedback and strive to provide quality service to ensure that each customers' needs are met with the utmost care. It is disappointing to hear that you felt your experience strayed far fromStorQuest's customer service initiatives; for that, we are deeply sorry and thank you for your honest feedback. We have made multiple attempts to directly contact you in order to settle this matter privately. Unfortunately, we have been unsuccessful in reaching you. We ask that you please contact StorQuest Hollywood so that we may directly resolve any of your concerns. Thank you.

3.0 out of 5 stars Mar. 2, 2012

It's ok

Luis was super helpful and nice. But there are a lot of sketchy people coming in and out of the gates that made me a little uneasy. Wish the elevator was faster and not so time consuming to use.

  Price - 3/5 (Average)

  Security - 3/5 (Average)

  Service - 3/5 (Average)

  Cleanliness - 3/5 (Average)


Recommended: Yes

5.0 out of 5 stars Mar. 1, 2012

New manager makes storage here the best choice in town

I must say that Luis, the manager, has made a deep impression on me when it comes to proper customer service and value of product when it comes to storage of my stuff. `Its not often that a storage personel would seem to really care, I know at the big name place they dont care at all about you. That was Public Storage. This is Storquest and its the great friendly service that will keep me forever as a customer and supporter. As for the cleanliness of this facility I think someone could walk the area a bit more often and pick up small scraps that fall from boxes.

  Price - 5/5 (Great value)

  Security - 5/5 (Very secure)

  Service - 5/5 (Very helpful)

  Cleanliness - 3/5 (Average)


Recommended: Yes

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