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Trojan Storage of West Ontario

701 S Palmetto Ave, Ontario, CA 91762 Map It 1 (844) 611-1271

Hours

Office Hours
Sun 9:00 am - 6:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Access Hours
Sun 7:00 am - 8:00 pm
Mon 7:00 am - 8:00 pm
Tue 7:00 am - 8:00 pm
Wed 7:00 am - 8:00 pm
Thu 7:00 am - 8:00 pm
Fri 7:00 am - 8:00 pm
Sat 7:00 am - 8:00 pm

Features

Features
  • Free use of truck (tenant must refuel)
  • Video cameras onsite
  • Electronic gate access
  • Fenced + lighted
  • 24-hour access (for additional $30.00 per month)
  • Handcarts available
  • Accepts mail/packages for tenants
  • Visa, Mastercard, AMEX and Discover credit cards accepted
  • Auto-pay available
  • Spanish speakers on staff
  • Cash accepted
  • Rent due on 1st of each month
  • Checks accepted
  • Email billing available
  • 10% military discount (applies to active-duty and veterans only)
  • Paperwork can be done remotely
  • Manager lives on-site
  • Moving supplies for sale
  • 5% senior discount
  • Vehicle Storage (title must match renter, vehicle must be running, vehicle requires insurance, vehicle requires registration and vehicle requires title)
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5' x 12' Unit

  • Drive Up Access,
  • Alarm,
  • Roll Up Door,
  • Premium Location

The second full month free

$89.00
$75.65
per month
Online Special!

5' x 15' Unit

  • Drive Up Access,
  • Alarm,
  • Roll Up Door

The second full month free

$93.00
$79.05
per month
Online Special!

8' x 15' Unit

  • Drive Up Access,
  • Alarm,
  • Roll Up Door

The second full month free

$135.00
$114.75
per month
Online Special!

No rent raise for one year!
ALL GROUND LEVEL Property
FREE MOVE-IN TRUCK
State-of-the-Art Security
Clean & Well Lit Property
Professional Management

Customer Reviews

4 out of 5
13 Reviews
85% of respondents would recommend this facility to a friend.
Pros
  • Good Value (9)
  • Secure (7)
  • Good Service (10)
  • Clean (11)
Cons
  • N/A
Help your fellow storage searchers make the right choice!

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Customer Reviews of this Facility (13 )

Help your fellow storage searchers make the right choice!

4.0 out of 5 stars Nov. 13, 2014

Awesome customer service but unit very small for price.

  Price - 2/5 (A little steep)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Sep. 22, 2014

Great people!
Actual size of unit was closer to marketed size than any other unit I've ever looked at or rented.
To me this is a big deal!

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars Aug. 11, 2014

They have been wonderful and very helpful to me.

I like the ontario Trojan storage in ontario. They have been very understanding and try to accommodate me in any way that they can.

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 3/5 (Helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Aug. 11, 2014

  Price - 5/5 (Excellent value)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Aug. 6, 2014

I am very happy with this storage facility. The staff treated me great and were very helpful and fast.

  Price - 5/5 (Excellent value)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Jul. 15, 2014

Excellent

  Price - 5/5 (Excellent value)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.5 out of 5 stars Jul. 11, 2014

Happy with service and hours.

Frank was very pleasant and helpful. Happy with service, facility and hours.

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

1.0 out of 5 stars Jan. 16, 2014

Lied too and ripped off

I paid for a storage and at last minute i was told that its Only 24hr access ( THE MAIN REASON I CHOSE THIS STORAGE ) if pay $30.00 extra per month......So i did
Then started to move in the next day and realized the storage they had GIVEN me was WRONG SIZE
( SMALLER than what I Allready PAID For.) when i asked to change my paperwork and adjust the monthly payment to not be over charged ...i was told i had to wait till a supervisor can handle it.......its been over a week now no response...and I went to my storage at 10 pm for work stuff and was able to get in fine ,but when I tryed to leave my CODE DIDNT WORK and was STUCK INSIDE for an hour until finally someone called me back to let me out.......
Then two days later i asked about my storage being smaller than what I PAY FOR AND said he was to busy to handle it ......so i left upset and to get a phone Call saying that they changed the gate hrs to 9pm and no more 24hrs access ......(.the Only reason i picked trojan was cause of the 24hr access) that i paid 30.00 extra for when i moved in a week prior...
Reasons to not chose trojan storage
-Lied to about size of unit....CHARGED AND PAID FOR BIGGER SIZE AND GIVEN A SMALLER UNIT .
-up the price $30.00 last minute for 24hr access
-then code didnt work after 10pm LOCKING ME INSIDE OVER A HOUR
-and then changed policy of gate hrs (not 24hrs anymore)
After i paid for it
- still has not fixed any issues

  Price - 1/5 (Unfair price)

  Security - 2/5 (Somewhat secure)

  Service - 1/5 (Very unhelpful)

  Cleanliness - 3/5 (Average)


Recommended: No

5.0 out of 5 stars Nov. 27, 2013

Excellent price, clean, easy access, perfect for garage overflow.

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars May. 24, 2012

Great Business Storage!

This is a great place for business storage. I have a small business and needed some extra space for our paperwork and deliveries . They have great specials, free invoices, friendly reminder calls, and easy access for delivery trucks. The staff was very helpful and informative. All and all a very pleasant experience. I would highly recommend this storage facility.

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars May. 22, 2012

I just had to share my experience.

Outstanding customer service from Collin and Tom. I just moved to the area and they were extreamly helpful. They helped me find the right storage unit and I saved time and money not shopping around. Keep up the great work!

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

1.0 out of 5 stars May. 17, 2012

rental expereince

Have been a customer for years, long before it was Trojan Storage, I found that the new staff is hard to deal with and not helpful at all, the property has taken a turn for the worst as far as cleanliness and curb appeal, have moved out of the property and would not recommend it to anyone.

  Price - 2/5 (Unfair price)

  Security - 3/5 (Average)

  Service - 2/5 (Unhelpful)

  Cleanliness - 2/5 (Dirty)


Recommended: No

3.5 out of 5 stars Sep. 23, 2011

Outstanding service and Great Property!

I have been renting here for over a year. No issues for me. I am impressed with the cleanliness and superb staff, the rates are affordable for me. This storage is very convenient. I would recommend to anyone who is looking to save and feel good about where their property is stored.

  Price - 5/5 (Great value)

  Location - 5/5 (Best)

  Security - 4/5 (Very secure)

  Service - 5/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

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