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StorQuest Self Storage

55 Golden Gate Dr, San Rafael, CA 94901

Hours

Office Hours
Sun 10:00 am - 5:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Access Hours
Sun 10:00 am - 5:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm

Features

Features
  • Video cameras onsite
  • Electronic gate access
  • Fenced + lighted
  • Elevator
  • Handcarts available

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At StorQuest Self Storage in San Rafael we understand that the moving process can be frustrating and we are here to help you every step of the way. We are located where Interstate 101 and 500 come together. We offer a variety of storage services and amenities - whether you are looking for business or household storage, we have the supplies and storage spaces you are looking for!

Each unit requires a lock and insurance, both of which may be purchased at move-in.

Customer Reviews

3 out of 5
9 Reviews
78% of respondents would recommend this facility to a friend.
Pros
  • Good Value (5)
  • Secure (5)
  • Good Service (6)
  • Clean (5)
Cons
  • N/A
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Customer Reviews of this Facility (9 )

0.5 out of 5 stars Oct. 10, 2013

Horrendous experience

OK, so, I reserved a storage unit back in the beginning of July and when I went there I did the paperwork that lasted about 45 minutes and then when I went to see my unit, it was 1/2 the size I requested and in the refrigerated section (e.g. for wine storage)! I was not interested and wanted my money back. In this whole process, I also bought a lock from them for $14.13 and had already paid a $10 deposit. The front desk person, who was really nice, said she couldn't put it back on my card and they had to have a check sent to me in 2 weeks I reluctantly accepted. I was busy for the next couple months and contacted them again September via email and physically went back to the place. The manager who was really nice as well communicated that her district manager had to help make this happen. I was told that I would have my credit early next week (why I could get credited on my cc now made no sense....actually originally not being able to get credited on my card makes absolutely no sense). I didn't. I emailed probably over 5 times to get at least the $14.13 refunded. The $10 is still not refunded and I'm writing this on Oct 10th!!! I just filed for a dispute with my credit card company to get the rest of my money back. If only I could charge for waisted time! I know this place is cheap, but trust me this experience was not worth it at all!

P.S. One of their locations got broken into and they didn't have immediate security come to help prevent countless of items from being stolen.

  Price - 4/5 (Good value)

  Security - 2/5 (Somewhat secure)

  Service - 2/5 (Somewhat unhelpful)

  Cleanliness - 2/5 (Somewhat dirty)


Recommended: No

Comment from StorQuest Self Storage on Oct. 23, 2013

Dear Dimitri, Thank you for your feedback. We are sorry to hear we did not have the size to best accommodate your storage needs. This facility is in high demand and space is very limited and we apologize if the storage features were not disclosed at time of reservation. Additionally, we are happy to hear you had an opportunity to speak with the District Manager and had your issues resolved. Thank you! -StorQuest Corporate

4.0 out of 5 stars Aug. 14, 2013

Great price on self-storage in Marin

I went to look at all the other storage units in Marin that were in a similar price range. StorQuest beat out the others on every level so I rented a unit here.

  Price - 4/5 (Good value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.5 out of 5 stars Jan. 10, 2012

Fabulous service, location & storage!

StorQuest exceeded my expectations!
Ask for Kris Aarsheim. Very knowledgeable. Great follow-up, and super friendly.

  Price - 4/5 (Great value)

  Location - 4/5 (Great)

  Security - 4/5 (Very secure)

  Service - 5/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

3.0 out of 5 stars Jan. 6, 2012

It would be nice if step ladders were provided and the scissor list table be repaired

  Price - 2/5 (Unfair price)

  Location - 4/5 (Great)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Squeaky clean)


Recommended: Yes

3.5 out of 5 stars Jan. 5, 2012

Personnel Make the Difference

I am not a big fan of the "William Warren Way" of corporate management of storage facilities... I have three other large lockers at another location and can see the difference in the way the facilities are managed... The thing that has kept me at Storquest is the people "on the ground" who do a terrific job working their way through the corporate structure and personalizing the relationship... Through many personnel changes over the years there have been high caliber people on site that are able to maintain a standard to offset the seemingly questionable rent increases and dysfunction of the phone and computer system... Without them I would have left Storquest a long time ago...

  Price - 2/5 (Unfair price)

  Location - 3/5 (Good)

  Security - 3/5 (Average)

  Service - 5/5 (Very helpful)

  Cleanliness - 3/5 (Average)


Recommended: Yes

3.5 out of 5 stars Jan. 5, 2012

Good if not great place to store wine

I found staff to be very helpful and work with me, including signing up for an entire year. Wine storage has been kept to temperature with no thought of any security issues. My only knock is that the alarm goes off (it is VERY loud) somethimes within facility even if proper code is entered. I would definitely recommend it.

  Price - 4/5 (Great value)

  Location - 4/5 (Great)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

1.5 out of 5 stars Jan. 5, 2012

Storage unit rates too hig!

In the years that I have rented from StorQuest the biggest concern for me has to watch this business go crazy in recent years with rate increases. It has gotten excessive and it is the biggest negative about StorQuest.

  Location - 2/5 (Average)

  Security - 3/5 (Average)

  Service - 2/5 (Unhelpful)

  Cleanliness - 2/5 (Dirty)


Recommended: No

4.0 out of 5 stars Jan. 5, 2012

Wine storage

I think this is a well-run facility with good personnel. The climate control has always seemed ideal when I've visited (about once a month) and no knowledge of power failures. The price is excellent compared to other wine storage places, as is the location near 101. The security appears comprehensive and easy to navigate. There are always dollies and carts to use. The wine area has a nice decorative touch. The staff person present has always been friendly and helpful.

  Price - 4/5 (Great value)

  Location - 4/5 (Great)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Squeaky clean)


Recommended: Yes

1.5 out of 5 stars Jan. 5, 2012

I wanted to store 15 cases of fine wine. The storage capacity for PROPERLY cased wine does not include cardboard boxes with cardboard dividers, so the idea that properly cased wine will fir in the storage space provided is an illusion. It really takes three times the space than is advertised. So one needs to understand that. The folks at the store really don't know wine. They are in the storage sales business. So be forewarned. Also, I tried to pay for a year in advance and that was a problem. I had my agent do the work for me, and the ability to pay was VERY difficult. I would recommend this facility only b because it exists, not that it is easy to deal with, or the staff knows wine and capacities.

  Price - 3/5 (Average)

  Location - 2/5 (Average)

  Security - 3/5 (Average)

  Cleanliness - 2/5 (Dirty)


Recommended: Yes

Comment from StorQuest Self Storage on Jan. 5, 2012

Mr. Bromma, I can understand your frustration with the situation. We are sorry that this did not work out for you as we failed to communicate to you that the wood cases and Styrofoam shippers are not the standard cases we used to determine the size of our units. Normally we would like to have the customer see the unit and ensure that it will meet your needs. As I understand, with your broken leg we were unable to go through this normal process. We did attempt to meet your needs but have obviously fallen short of your expectations. I apologize for not accurately conveying the need for a larger unit and instead attempted to fit you into a smaller unit based solely on the parameters given to us in your emails. I do sincerely apologize for any inconvenience and hope that the rest of your stay will allow us to prove to you our desire to meet your needs. -Kris Aarsheim (Property Manager)

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