Unit was much smaller than described.
I reserved a 5x5 unit. When I arrived, I learned that it was a cube, and that I would have the top one in a stack of two. It required a ladder to access. In addition, the dimensions were much closer to 4x4 x4 than they were to 5x5. If I hadn't already hired a truck and labor, I would have walked out. And, that was exactly what I was invited to do when I complained. "Well, this is the unit that we have for that price. If you don't like it, don't rent it."
False advertising, plus terrible customer service. I'm a very unhappy customer.
One more note. The rep that I spoke with at SpareFoot described this unit as similar to a small walk-in closet. I'm guessing that you didn't have the height information either. It's definitely a small cube, rather than a closet.
I am sorry you feel this way, as we have commandant you with another unit and pricing. As we have never tried to miss lead are customer in a wrong unit size. we ask all of are customer to please take a look at all units before leasing them to determine if this is what they are looking for.
- Manager's Response