After rejecting me as a customer because I got upset when I could not find their front door, after a phone call from SpareFoot, the woman in the office did come to the gate to talk to me, BUT she "swore" that due to Homeland Security rules, they can ONLY store a vehicle that is REGISTERED IN NEW MEXICO, with a driver that has a NEW MEXICO LICENSE, and is a LEGAL RESIDENT OF NEW MEXICO. HOW MANY PEOPLE ARE LIKELY TO MEET THOSE CRITERIA AND WANT TO STORE A VEHICLE AT THE ABQ AIRPORT?????? When I went down the street to A-1, Roger and Mary were FANTASTIC and told me that there was no such Homeland Security rule that they were aware of.
The owner and the regional manager prefer we not let anyone store vehicles at their several locations, but exceptions are occasionally allowed as long as specific guidelines are followed. The tenant today indicated her car had been in an accident, and our policies do not allow us to take cars that are not in running condition even if the owner does have all the paperwork in one name and address in New Mexico -- drivers license, current registration and insurance, and a copy of the title or the loan paperwork. Nothing was 'sworn' to this tenant, but we tried to explain what we have to do to keep our job and she did not want to hear any of it, was rude when we were trying to help her find our place to the point where it became impossible to try to tell her anything. The local Fire Marshall, who does annual inspections here, and the Homeland Security guidelines the Fire Marshall also asks us to follow, both recommend NO VEHICLE STORAGE whatsoever. We no longer will be offering this option on Sparefoot to avoid further confusion like there was today.
- Manager's Response