When I moved in, Melissa was very friendly, professional and helpful. She took time to give me a full tour to help me familiarize myself with the facility. She was thorough in explaining all details of the contract and insurance requirements and made sure she had answered all my questions.
That was good, but what just happened recently makes me wish I could give Melissa a six star review. A few days ago Melissa called me to inform me my unit was not properly locked. This was a real problem, as I had just moved out of state! I asked her to confirm and without hesitation or complaint she hung up, went to double check the unit and called me back to confirm it was my unit.
Since I was out of state, Melissa and I worked out a plan where I would overnight her my key, she would properly lock it and then she would mail the key back to me. Melissa even took the time to take pictures of the inside of my unit and texted them to me from her personal phone so I could virtually see inside my unit to make sure nothing had been disturbed. She also sent me a picture of the return envelope to ensure she had all my information written out correctly.
A few things became apparent during this process. First, it seems like property managers like Melissa lack vital resources from corporate. Melissa had no access to outgoing email, which is why she sent me the pictures via her personal phone. She also has no postage allowance--Melissa paid for the postage out of her own pocket! Imagine, Public Storage HQ, what a go-getter like Melissa would do for her customers if she had more resources! Please give her what she needs to run her business like she would like. And while you're at it, how about a bonus? She deserves it!
- David Flach