Bumpy start but smooth sailing since then.
I went online and found some great deals. When I called, I was talking to someone in California. Evidently, corporate keeps a tight rein on rates and changes them on a dime depending on availability. One thing that's confusing is it shows a sale rate based on the normal rate, but then the next day the normal rate jumped by 14 dollars! I was looking at a very small unit, but in the end, because of specials, I was able to rent a larger space for less money. After reserving a space online I visited the location and the individual I dealt with was pretty snotty and had a lot of attitude. I found out later there were lots of little details he left out. The price I was quoted in writing on the computer ended up being higher at the unit because I was forced to purchase a lock. I specifically asked if I had to buy there lock and given an evasive answer that the lock was at the office. Turns out I could have provided my own (available at Home Depot for less than half of what they charged me -- the clerk who told me this said they get cussed out all the time over this issue). Also, I took the lock with me and when I returned with my first load two days later found my unit locked and I couldn't access it. Turns out they put a lock on any empty unit. Gee, why didn't you tell me that when I was there and I would have put my lock on immediately. My initial encounter with Roderick had me rethinking my decision. But the other two encounters I've had with the office at my unit have been wonderful with friendly, customer oriented employees who were very helpful. Since everyone else has been super friendly, I'm chalking it up to Roderick having a bad day. Otherwise, everything's been great.