The manager at 1150 S Idalia St completely made up for the horrible customer service provided by the less competent manager of t
If you live in Aurora and need storage, make sure to reserve a unit at 1150 S Idalia St and avoid 1710 S Abilene St at all costs. I had originally set up a reservation at the latter, and one of their staff members cancelled it without my authorization. When I spoke with the manager the next day, he literally said, "Man that screws you huh?" and made no attempt to right the situation. After he gave me a customer service line that didn't work, I Googled the district manager's number and spoke with her. She came through, and helped me make a new reservation at the 1150 S Idalia St location. The manager at this location was very helpful, and between her and the DM, everything was taken care of. 5 Stars to the DM and the manager of Idalia.
- T. Moore