A Mini Storage - Austin - 2381 Highway 71
4.15 out of 5 stars- based on88 reviews
Showing 86 - 88 of 88 reviews
Does not care about your reservation.
Avoid this place. Extremely Unprofessional. I made a reservation a week ago. Today, I showed up only to find out the woman could care less about me or my reservation. She tried to say she just didn't have the units, but she had them today and gave them away. There wasn't a mistake in my reservation she had 2 units available today, the day of my reservation and she just gave them to someone else because she didn't care. Furthermore, she was unprofessional and did not care at all that I was screwed. I would avoid this place at all costs because they clearly don't care about their customers or keeping track of anything.
- Brad
your reservation isn't honored
I got to the facility, with my reservation email and confirmation number and was told what I could do with it. She said it was worthlessto her. I had to go through the process 3 times that to get an unit at A Mini Storage. She is rude, hateful and scary honestly. I'm almost 40 and she scared me. Had she not already let truck in I would have left. I think was part of her thought, she knew I was staying because when I told her to stop being rude or I'd leave she became Tollerable. Never nice.
- carolyn
Call to make sure this place is still in business
Availability is shown through SpareFoot, but this facility manages their units all via paper filing and Post-It notes, and even complained about "that website just telling everyone that we've always got units available". I even got confirmation when I called to follow-up days after a unit was "reserved" for me, yet when I drove over there was no unit available in the correct size. Manager had not physically confirmed it was open because "it took half a day to visit the bank". It wasted an hour of my time to drive over to this place during rush hour traffic to find out that not only was no unit available after confirming this over the phone with me, but they also had no idea when one would be available and could do nothing better than write down my phone number to call me "sometime in the future". That was 2 weeks ago with no follow-up call yet, so I rented at another complex. They also didn't even have boxes/tape/packing supplies as advertised, so don't expect to get much other than let down by this business.
- Joseph Houghes