Nearly 5-Stars All-Around, 4.5 Stars On One Minor Thing
Nearly everything about this Cubesmart location is 5-star level, from the customer service, to the parking, and the cleanliness of the whole area. Finding great customer service is a rare thing these days but Frances took the time to call me the day I registered for the unit and invite me to come in and complete the process in person. Once I arrived, Frances made me feel like we had been friends for ages and we completed the sign-up process as swiftly as the computer system allowed us to! She then followed up with an email that included a map of my unit and how to get there through the maze that is every storage place, as well as the code needed to gain access to the facility. There is always parking available, which is a rarity in downtown Austin, and its covered! I have also never had an issue finding a cart to move my stuff in and out and they all work smoothly. Now, like I said, nearly everything is 5-stars and really my only complaint is a minor one but both the sliding glass door into the building and the elevator doors do not stay open for a reasonable amount of time given that the people using them are moving things in and out. Luckily, the sliding glass door has a motion sensor that keeps it open longer if needed but the elevator doors are just ridiculously anxious to close!