Showing 36 - 39 of 39 reviews
First time user, was OK, the entrance to the units has a small step that the carts will not go over, that shold be fixed. All units should have some light in them, the hallway is too dim to help much.
Jim, Thank you for storing with us and thank you for your feedback. We take great pride in our facility and will be immediately addressing your concerns and making every effort to improve upon your comments. Thank you. Route 1 Self Storage White Marsh
- Manager's Response
This facility is great and easily accessible. The carts however seem to be in need of a bit of maintenance. The only one we found in our unit was hard to push/pull and looked like the little tires were about to fall off.
Poor Customer Service
I spoke with Don at this facility and he was not helpful at all. The payment is due the 1st of every month. I called to let them know that we will only need to storage unit until July 6th and asked if we could pay for only half of the month. They will not allow this and we are stuck paying an entire month for only 6 days out of the month. I asked if we paid the full month on the 1st and get refunded half and still will not work with us. They only want your money! Don't use them!
- Ami Jones
Your feedback is appreciated. Our Rental Agreements are on a month to month basis and we, like most other storage facilities, require payment in full in advance of each month. Our system does not allow us the ability to take a payment for less than a full month. We are sorry that you found our service less than acceptable. Please note that given that you were looking to rent the unit for only six days, we would have had to take payment in full for the month and then we, as we do in many cases, would have refunded you the remainder of the month's rent, provided you vacated on the sixth day. It is our intention to provide the best possible customer service and to comply with Maryland lien laws as well as to protect the payments made by our customers. Thank you again for your feedback.
- Manager's Response
Great customer service.very secure location.
The employee at the storage facility was very personable and he even made sure I got my free month.other places that I have rented from would invariably tell me that I didn't qualify for my free month.i was very impressed. I would recommend this facility to a friend !
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