Do not use!!!!!!
My husband and I rented a storage unit to hold our belongings from October 7, 2016 until we closed on our house on October 15, 2016. At that time, we paid an entire monthâs fee. We hired a moving company and moved our belongings into the unit temporarily on October 7, 2016. All of the belongings were removed from it and the lock was removed from the unit on Wednesday, October 15, 2016. This was witnessed by multiple employees of the moving company we hired as well as my husband, myself, and my parents. I called on the morning of November 1, 2016 and did not get any answer and so I left a message on their answering machine stating that the storage unit was empty and was not needed for the month of November. An employee Marie contacted my husband on November 2, 2015 regarding my message to cancel the unit for November told him that there was a lock on the unit still and that she was charging him for the entire month of November. We did not know what she was talking about as we had removed the lock when we had removed our belongings so that we would not have to make a second trip there, but nevertheless, we drove over and confirmed that there was no lock on the unit.
I have rented storage units in the past while moving and have never had such a negative experience. The employee Marie has continued to call and e-mail my husband and myself harassing us and stating that she was has locked the unit (which is empty and no longer needed) and demanding we pay for November (despite the fact that we do not need it nor was it used during that month) and pay her late fees. She is incredibly unprofessional, rude, and perhaps even mentally unstable. I will be contacting BBB and Consumer Affairs regarding this issue. Do not use! There are many other storage units available nearby!