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Factoria Security Self Storage

13120 SE 30th St, Bellevue WA 98005 Map It
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Office Hours
Sun 9:00 am - 6:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Access Hours
Sun 5:00 am - 11:00 pm
Mon 5:00 am - 11:00 pm
Tue 5:00 am - 11:00 pm
Wed 5:00 am - 11:00 pm
Thu 5:00 am - 11:00 pm
Fri 5:00 am - 11:00 pm
Sat 5:00 am - 11:00 pm
Features / Amenities
  • Truck rental available
  • Video cameras on site
  • Electronic gate access
  • Fenced and lighted
  • Elevator available
  • Handcarts available
  • Insurance available
  • Insurance required
  • Homeowners/renters insurance accepted
  • 10% military discount (applies to active-duty, reserves, and veterans)
  • 10% student discount
  • 10% senior discount
  • Email billing available
  • Auto-pay available
  • Accepts mail/packages for tenants
  • Moving supplies for sale
  • Manager lives on-site
  • Rent due on same day each month per lease start
  • Cash accepted
  • Checks accepted
  • Credit cards accepted
  • Visa, mastercard, amex and discover credit cards accepted
  • Vehicle requires title
  • Title must match renter
  • Vehicle must be running
  • Vehicle requires insurance
  • Vehicle requires registration
Additional Information from the Facility

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Customer Reviews 15 Reviews
  • 5 star 5
  • 4 star 10
  • 3 star 0
  • 2 star 0
  • 1 star 0
100% of respondents would recommend this facility to a friend.
Pros
  • Good Value (12)
  • Secure (13)
  • Good Service (15)
  • Clean (15)
Cons
  • N/A
Help your fellow storage searchers make the right choice!

4.0 out of 5 stars Jun. 13, 2014

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars May. 2, 2014

Misled on the phone.

When I initially talked to Ben on the phone I asked specifically if there was any problem with storing firearms. He said I should be "discreet". It turns out that firearms are specifically prohibited. This prohibition is not in the contract but on signs which are posted at various places throughout the facility. The contract does say that rules on the signs are included. When I registered with Jodi I put "guitars and firearms" on the insurance form. Nothing was said about that. I didn't notice the signs until after I had moved two loads of musical gear into the space. I now have to find another space and move it again. This is a waste of my time and money.

UPDATE 5/5/2014:
I recently posted a review "Misled on the phone". I am happy to report that Ben contacted me very soon and the issues have been resolved in a very professional manner. I am now a happy customer.

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Dec. 17, 2013

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Dec. 4, 2013

  Price - 4/5 (Good value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Jul. 1, 2013

Super easy and legit

Ben from Factoria Storage was great about contacting me after my reservation to follow up without being at all pushy. Good communication throughout the messy arrangements triangulating with my moving company. Very easy. Facility felt safe and clean. Feeling great about my choice to go here rather than paying more for a sketchy dank place in Seattle proper.

  Price - 4/5 (Good value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars Mar. 12, 2013

I already told some people about your business :)

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars Mar. 4, 2013

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars Feb. 15, 2013

The representative was helpful and friendly without being overly talkative. He took the time to show us the location of the unit which was also helpful.

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Feb. 10, 2013

I'm very happy W the service I got when getting my storage unit

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars Jan. 29, 2013

this is the greatest storage facility and the customer service was A+ / I reserved a spot on line and a facility rep called me within 3 minutes to confirm with me that YES the unit was available and the price on line was accurate. I wish all companies realized that I was the customer like they did.

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars Nov. 27, 2012

Knowledgeable and friendly folks!

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.5 out of 5 stars Aug. 27, 2012

Up front, Hassle free, friendly service.

I was impressed by the quickness of the whole process. I was given a friendly greeting upon arrival, and any and all questions were answered during the tour. I didn't even have to ask about a company discount but they informed me of a 10% savings.

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Aug. 21, 2012

Prompt assistance, straight forward and transparent with sales/deals.

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Aug. 6, 2012

I love this place so far! Ben & Reggie were very nice. Ben gave me a tour around the unit and told me all about it, he was so kind. He made my experience very easy, non-stressful, and fun. I highly recomend renting from them. My friend who took the tour with me said "this is the nicest storage unit i've every seen!"

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.5 out of 5 stars Jun. 8, 2012

Clean, Great Hours, and Friendly

Pros:
Friendly customer service
No funky smells
Moving carts always available
Vehicles in out of the rain for unloading
Great Hours
Not too busy

Cons:
Rollup doors could use a little grease

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

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