this place had to many rules, deposit, short gate hours, no enticement to rent, i went to extra space and got incentive to rent
They were smug and not even a little bit flexible, they acted like they were the only game in town when in reality i could go outside and throw a stick and hit another storage facility, they are all over, i went to extra space and they gave me incentive to rent. better gate hours ,flexible policies, etc. bellflower storage had the nerve to call me and ask if i had found storage, i took pleasure in telling them i went with extra space, but the lady did not even care.
Recommended No
price3/5 (fair price)
service1/5 (very unhelpful)
cleanliness3/5 (average)
- brandon leverett
Mr. Leverett:
Thank you for taking the time to review your experience with our company
when looking for self storage. We pride ourselves on providing exemplary
service and encourage customer input, both good and bad. This helps us to
continue providing the level of service our customers have grown to expect
and deserve.
Clearly, there was a misunderstanding if you felt that our staff member was
smug or inflexible in our pricing. We are so confident that our prices are the
best available in our area that we have been offering a price match plus an
additional 10% monthly discount to any prospective tenant who should find
a better price for a comparable unit locally. As to our calling you to find out
if you had found storage. We always do that as a way of letting prospective
customers know (i) that we really do value and want your business and (ii)
to remind the prospective customer of our price matching policy. We
sincerely apologize for any misunderstanding and hope you will give us an
opportunity to meet your storage needs in the future.
- Manager's Response
