I had to change my reserved /move in time and was not told I lost the promotional rate of $58 per month over the phone. So instead I pay $75 plus all the extras. The key was very expensive and was I was not reminded to bring a key and the facility location only offered $18 key. On our way to the unit we passed by three to 4 large units with open doors which appeared to be retail stores/ day time housing for groups of 5 or more people that hang out there to -- enjoy the AC? The unit floor was dirty and i had to ask for it to be cleaned as it was not offered.I felt I had experienced a bait and switch on the price - staff did not seem willing acknowledge my reservation during promo and pretended to not see prior res in afternoon when in the morning on phone they had the reservation. Desk people were polite but obviously do as they are told to rip off the move-in customer, not acknowledge I was an existing Cube Smart customer in Poughkeepsie NY . I didn't have the time to switch to Manhattan Mini Storage that day so I'm stuck until this fall with your creepy facility. I had planned to go to and from facility once a week to add and or take out items - the environment doesn't seem safe for any evening entry or exit. All in all -- I rate this place a 0 out of 5 stars. Looking forward to move out day!