Sparefoot is a Useless company.
I was talked into using the spare foot service by my Penske sails person.
Moving cross country I just wanted to know I had a place to store my belongings upon arrival.
I was told I would receive the best price and a guarantee that my rental unit would be reserved as stated (size, floor, access)
None of this happened.
I was able to find a rental unit closer to the location I wanted for the same price, but without the same guarantee so I stuck with Sparefoot.
When I arrived at the unit after a 4 day drive I was told i had no reservation and they did not know what Sparefoot was.
When I showed the associate my email and confirmation number she still said it did not exist in the system. She was able to give me the unit I wanted but without the special reservation my unit price went from 129 to 159.
Not having the desire to start driving around Brooklyn looking for a better offer I decided to just take what they had to get the process over with.
Thanks for nothing Sparefoot
I will say that the storage space was helpful and accommodating.
Thanks for your honest comments. This reservation was created by SpareFoot, not Safeguard. I am not sure why the reservation that was created for you was not sent to our store. We sincerely apologize for this issue but we are glad we were able to satisfy your storage needs. Our team will work hard to make sure you realize the true benefit of renting a storage unit from Safeguard Self Storage. Welcome to the Safeguard Family!
- Manager's Response