Make Sure you ask questions up front in detail
This was my first time trying to pay for storage so there was a lot I didn't understand about the process of finding an appropriate size at the price point I was hoping to pay.
A 5x5x4 unit was enough for me, but when I called after seeing a deal online for $28.00, there was no mention that this unit is on the highest level, with only a tall moving stairway to access- NO LIFT! So therefore, if you have bulky and.or heavy boxes with books, beware of bad balance, a bad back, or not enough strength to safely get up and down the stairs with said items. The height and ease of access to the specifically priced lockers (5x5x4 or 5x4x3, etc.) SHOULD BE SPECIFIED. Also, my phone rep never mentioned an extra monthly fee for "optional" protection (insurance), since they are not in any way responsible for anything you lock up in their facility, apparently. I was told this at the store upon move-in, and was actually pressured by fear tactics to buy it. My price point was $28.00! and extra $9 is not nice at the last minute.
All I am saying is ask for all unmentioned fees before you get down there, and find out if you are getting a unit in the clouds that is not big enough.
Oh, and reserving a spot (and paying the administrative fee) does NOT guarantee that you have a unit waiting for you, especially if someone comes in to purchase on the spot.
I wonder what happens if you reserve a hotel room, pay some initial cost, and then show up to find your room was taken by someone else that came in hot-n-heavy with cash in hand before you....
I paid my fee, I made them explain it 2-3 times and repeated it back until I heard what made sense. There is a disconnect between Storage Post (store clerks) and SpareFoot (phone staff), so you guys get your stories straight and clear for customers that don't have time and money to waste with disappointments.
Still a customer...
- S. Brathw
Hi S - Thanks so much for your feedback, very helpful. Let us know if you ever have questions or concerns via our contact form available on our site. We hope you keep us in mind for your future self-storage needs. Thanks, The Storage Post Team
- Manager's Response