Storage Etc. - Chatsworth
4.65 out of 5 stars- based on10 reviews
Showing 6 - 10 of 10 reviews
Super friendly fantastic service and Storage
My experience with the staff was fantastic. Great guy. Helpful,knowledgable friendly and fast. I really like my storage unit and the hours are the best I've seen. Nice clean new facility. I highly recommend it
- Jim Gavin
Excellent service and facility
Other than a little confusion about a special rate I was quoted through SpareFoot, this is a great facility. It looks nearly new and has an excellent staff.
- John Taxter
Customer service was great and I was able to look at the storage unit before I paid for anything which I am glad because I decided that it was too small.
- Patricia Hanna
Horrid customer service from Greg
There was a simple mistake concerning a space assignment. An employee named Greg was startlingly rude and unhelpful, quickly using the phrase "it's not a hard concept to grasp, we assigned you a different spot, you'll have to move." this is after admitting the problem was caused by the establishment. He continued to be unacceptably demeaning and unprofessional, until the manager Jennifer assisted me in the process. She simply transferred my contract to the space my belongings were in. Greg also spoke rudely to Jennifer in frot of myself and other customers in line. Jennifer is the only reason I am able to recommend this establishment
- Alex
Great cost and decent location
They had a promo going on for the first month free and the best monthly price for the same space at other storage places. Although, the benefit is that this is a temperature controlled unit. Security is good where you have to punch in an access code to enter AND exit the gated facility. However, when I was moving in, I had 2 cars and a 16 foot truck with me. Some douchebag cut off my 16 foot truck to follow us into the gated facility. All doors into the building with the smaller storage units require a code to enter, but I frequently see one of the four doors open. This should not be the case especially if this is supposed to be a temperature controlled and secure facility. Granted, you have a personal lock on your individual storage unit. The cleanliness was clean up until this last week when I saw trash by the upstairs elevator that sat there for about a week. The 2nd time I went to my storage unit, I saw the same trash still sitting there and now there were flies buzzing around. The guy who helped me when i signed up for the unit was a miserable person who hated life. He definitely should not be in any type of service industry when you are that miserable. He did not tell me that carts were available for use, and that you must get them at the front office. Other storage units I have rented from have carts available at every entry area of the building. It doesn't help that you can't access the carts either when the office is closed, even though the facility is available until 9pm, after office hours. I will not let that one guy ruin this entire review, so that is why they get a 3.5 star rating. There is definite room for improvement.
- FL