Excellent facility; needs smarter, better staff
Great, clean, organized facility. Easy in and out, easy to get a good-priced unit.
BUT some of the staff is seriously deficient. Though I had already reserved online and filled out the paperwork, when I arrived to get my unit, the guy in the office said it would be at least another half an hour for him to process the ONE customer ahead of me - who had already been there at least half an hour and looked ready to bolt. The staff person was extremely slow and appeared to have no idea what he was doing. On a busy moving day, this was insane. Finally another staffer showed up, and had me processed and toured within 10 minutes. He admitted that he had done four clients in the time the other guy had been with the one. He said they were the only two on that day (the 31st of the month), and the one guy was averaging an hour per client. Totally unacceptable. They need to fire all but the one guy, hire a bunch of new staff, and run the place like the gorgeous new facility it is. Otherwise, there's plenty of nearby competition.