Excellent customer service! I arrived at 4:50pm on a Sunday - a lot later than I intended. The customer service rep stayed late to process the paperwork, and showed me around the facility, making sure I had the chance to view the storage space and the loading dock before I signed the papers. Because there was some confusion regarding spaces (I had reserved a 10x10 online, and the space she first showed me was about 75 sq ft), it took longer than a normal reservation to process, but through it all the representative was cheerful and helpful, never indicating impatience. Unfortunately, I cannot recall her name, but whoever was working at 4:50pm on Sunday April 14 really does deserve some kind of recognition. The facility itself is clean and pretty well laid-out. Seems fairly secure; while it's possible for anyone to come in while someone is loading/unloading in the docks, there are fairly obvious cameras on those areas. Not sure about camera coverage within the corridors of the facility - I was too busy hauling boxes to notice. But the security seems reasonable.