Great service, very clean, easy to figure out
Overall I had a positive experience with the facility and the staff. There is one thing that was incredibly frustrating that caused me to not give five stars: the elevator requires you enter your personal code, which is fine except it times out super quickly and somewhat randomly. This meant when I was moving my stuff in with movers who didn't speak a lot of English it was quite the hassle to get stuff from the truck, loaded into the elevator, and up to my third-floor unit. They need to change that. Otherwise I really like it there.
I apologize for any inconvenience during your move-in. I will take a look at our system and see if we can lengthen the time it stays open. I really appreciate your comments and would love to speak with you further if you would like. I am looking into the elevator doors to see if we can extend the time. If you have any questions or would like to speak with me directly. I can be reached at 847-242-1782.
Safeguard Self Storage
- Manager's Response