My unit leaked and they were pretty horrible about it.
I would *strongly* recommend against renting here, because if there is a problem, they're going to be rude, defensive, and cheap, and they're going to do as little as humanly possible to help you fix it.
I put my entire life's possessions in the unit over the summer. I came back after two weeks to pick a few things up, and a pipe running overhead had leaked into my unit, straight onto my kitchen table. When I told the building manager, he was defensive about it, and actually told me off for telling him about it in front of potential customers! (As if they didn't have a right to know.)
They switched me to a different unit two floors down, and offered neither help nor compensation for the fact that I had to move all my stuff by myself that day, which took me over 8 hours since I couldn't get help on short notice. They wouldn't even lend me a second lock so that my stuff would be secure as I went back and forth between the floors. I asked them if they would up my insurance to a better plan, in lieu of any other compensation, and they even refused that. (They refused to do *anything* because "That's what insurance is for," despite the fact that insurance doesn't cover time spent moving units or any other additional costs, only damaged items.)
They claim to never have had an issue with damage in a unit before, but if that's the case, would it have killed them to do *something* to show that they actually care about their tenant? Help me move my dresser, which was an impossible one-person task? Spend ten bucks a month to up my insurance? Even a token gesture would have been something, as compared to the "go-f*ck-yourself" attitude that I got. It makes me thing that issues must be much more common than they claim, if this is how they have to deal with it when they come up.