Deceptive/Unethical Employee
I had a truly unpleasant experience at the Stor-All Alfred location on July 26,2014 I, nor any of my family and friends, will ever choose to sign any agreements with this operation because of the deception, unprofessionalism, and unethical sales tactics of the on site employee I was working with.
A few weeks ago, I first came to the site for a tour and gather lease information/pricing. I was impressed with the facility and went ahead and paid my $10 reservation fee so that I could move in on July 26. We had agreed on the pricing of $44 for the unit and I had it in writing.
On the morning of July 26, I arrived at the leasing office to pick up the moving truck, which I had reserved, and pay for rent or any miscellaneous fees in order to move in. When I was speaking with the employee, she informed me that the new price of the unit was now $78, which is almost double the original amount. I understand that the prices fluctuate frequently, but I had asked her why it had drastically increased. She responded that I had to move in the same day that I signed the paperwork to get it for that price. There was absolutely no conversation about this rule previously, nor was it in writing on any of the information I had received. I asked her if she had mentioned that during the tour, and she stated that she didnât recall and âmay have skipped that part.â I had brought with me the documentation that I had paid the $10 reservation fee to hold my unit at the $44/month agreement. She continued to tell me that she could not honor that price since it had increased. Additionally, she mentioned that the reservation fee did not guarantee that the unit would still be available on my move in day, which she knew would be July 26 since I had reserved the truck. Since she had already lost my trust in the organization, I could not stand the thought of keeping my personal belongings at the facility. I received my deposit back and found a new facility.
Recommended No
price1/5 (unfair price)
service1/5 (very unhelpful)
cleanliness4/5 (clean)
- Casey C
