May 16th, 2014
Lisa & Eric Ortega
Re: your SpareFoot review dated May 14, 2014
I am saddened to learn of your dissatisfaction with our facility. I hope you will be able to return my phone call so we can get more specific information.
A review of your lease shows you took space # 7202 on December 19, 2013 and # 7101 on January 4, 2014, and your movers removed all of your belongings on February 11, 2014. Clearly we have no record of your belongings up to May 14 2014 when we registered your review.
Your claim is of great concern to us. I have this morning personally inspected building # 7000 to find any evidence of your claim. Also, I have asked my staff each to read and comment on your complaint. Their independent responses were almost identical and similar to my own reaction. Of the items or issues that our customers have fussed about bugs are NOT on the list. If you read other reviews you will find positive notes for neat and cleanliness.
Over the years we have found that if someone inadvertently packs food or uses boxes from supermarkets that might have contained food that will attract bugs and rodents.
We have reminders posted through out to warn against food storage.
I am sure you are very frustrated with the palmetto infestation in your new apartment but I am pretty sure their former address was not at AA Accredited Storage.
John Ardolino, Owner