My first phone call said I could do the rental over the phone. I called a second time to do that, and was told to go directly to the facility to rent it and to give them a call within 15 minutes or so of getting there. On my third call when I called to let them know we'd be there within 15 minutes or so, I was again told I could do it over the phone.
We apologize for the confusion. SpareFoot's Call Center misinformed you. Our Clifton Springs facility is a remote location and does not have an office. The office is located in Macedon. I spoke with SpareFoot and specifically informed them of all our remote facilities and policies regarding these facilities to prevent future instances like this from happening.
- Manager's Response