Showing 1 - 3 of 3 reviews
Everything worked well So far so good
The applications process was fast, and the customer service rep was friendly, efficient and very helpful. The storage area needed to be cleaned before I moved in.
My first phone call said I could do the rental over the phone. I called a second time to do that, and was told to go directly to the facility to rent it and to give them a call within 15 minutes or so of getting there. On my third call when I called to let them know we'd be there within 15 minutes or so, I was again told I could do it over the phone.
We apologize for the confusion. SpareFoot's Call Center misinformed you. Our Clifton Springs facility is a remote location and does not have an office. The office is located in Macedon. I spoke with SpareFoot and specifically informed them of all our remote facilities and policies regarding these facilities to prevent future instances like this from happening.
- Manager's Response
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