Absolutely wonderful customer service, but the elevators were too small.
I had reserved a second-floor 10x20 storage unit to store our apartment furniture and goods. We went to visit the facility the day before move-in and discovered that the elevators were too small to fit our couch! I was frankly shocked that a storage facility wouldn't have larger cargo elevators to get to the higher floors. The great thing was the manager was really wonderful about finding us a solution. He found us a 10'x15' on the first floor within minutes and still honored the AAA deal I had gotten through SpareFoot. The smaller unit size wasn't ideal, but it helped us out of a bind and the service throughout was fantastic. I'd definitely recommend the facility, but visit before reserving a unit to figure out if an upstairs one is feasible for your contents.