Act of God??
I chose this facility because the advertised that it was 24/7 facility. Meaning I could get access to the unit whenever I needed to. So There was some type of key pad malfunction at the facility that prevented access to it. But the customers were not made aware of this. So when I arrive at 6 am I could not get in. The facility does not open until 10 am and I had other obligations that prevented me from being there at that time. Spent most of the day calling the facility. No answer and no return phone calls. When I finally reached someone at 5:30 pm, I explained to individual what happened and that I was now being prorated because I did not have my properties out of the the place I was moving from. The attendant to it nothing they can do to help because it was"an act of God! ". She then told me that the only way to get access was to come when the facility office was open. I asked her what time did they close and she told me 7 pm. So imagine my frustration when arrived at 6:30 to find out the facility actually closed at 6 pm. Won't be doing this again!
- William Stanton