Customer service and maintenance is nonexistent
They told us the light was out in our unit and they "weren't allowed to change it". It was 10 feet or less off the ground. A one-step stool, box or chair could reach it.
On my SECOND visit, they got very aggressive and confrontational because I didn't know how to open the vehicle gate to get out. We were never told that a code was needed for the exit as well. On our first visit it just opened when we pulled up, so we thought it sensed your car. The keypad is 50 plus feet from the gate, so not obvious.
After I was stranded inside for 15 minutes and then they argued with me for 5 more minutes, I asked for our contract. It was supposed to be emailed to us when we signed up, but that didn't happen. They refused to email it again, then after all my wasted time, they said: "We can't give you your contract today because we just punched out. Come back again". You were open 2 minutes ago arguing with me and this is my SECOND time here!
I complained about this to the national support number and was told we would hear back from the store manager and the district manager. Its been weeks now, and no one has contacted me or given us our contract.
Customer service just doesnât exist.