Customer service just doesnât exist.
Customer service just doesnât exist. No maintenance. Potential roof leaks:
First, they told us the light was out in our unit prior to renting it to us, and that they "weren't allowed to change it". They suggested we use a flashlight! It was 10 feet or less off the ground. A one-step stool, box or chair could reach it!
On my SECOND visit, they got very aggressive and confrontational because I didn't know how to open the vehicle gate to get out. We were never told that a code was needed for the exit as well. On our first visit it just opened when we pulled up, so we thought it sensed your car. The keypad is 50 plus feet from the gate, so not obvious.
After I was stranded inside for 15 minutes and then they argued with me for 5 more minutes, I asked for our contract. It was supposed to be emailed to us when we signed up, but that didn't happen. They refused to email it again, then after all my wasted time they said: "We can't give you your contract today because we just punched out. Come back again". You were open 2 minutes ago arguing with me and this is my SECOND time here!
I complained about this to the national support number and was told we would hear back from the store manager and the district manager. A month passed before we got a call from the district manager. The district manager was intelligent and respectful.
When we picked up our Contract, the clerk was so dismissive that she didn't let us ask any questions. While we waited, she actually picked up a personal phone call and ignored us.
Once again, the bulb was out and we had to change it ourselves. We also discovered while moving our items that they were wet from a possible roof leak.
Each time we've had to interact with them since, they've been dismissive and aggressive, particularly the manager.
I'm going to assume she just has a personal problem with my family because we complained, but she could just have an unpleasant and unprofessional disposition.