When I arrived, the manager told me that the first floor unit that I had confirmed was not available. That was the entire reason I rented this unit, was because it was on the first floor! I have a bad back and could not add the physical stress of moving my boxes upstairs. This is typical âbait and switchâ sales. I am sure that there never was a ground floor unit available but what are you going to do when you have a truck full of stuff and a friend who has gone out of their way to help you? I had no choice but to take the unit. Also, the manager told me I was required to add $15 per month insurance, which there was NO mention of in my reservation! Another surprise! Last but not least, the salesperson making my reservation told me a 5x5 would only hold 11 plastic bins. I had a few more than that so reserved a 5x10 which I found was FAR too large. More deceitful sales techniques! Very disappointed!