March 6th, 2014
Thank you for your review. We are sorry to hear that you are not satisfied with our service and the access hours that we have doesn't work very well for you. We here at Extra Storage, make every effort to give our customer and tenants the best service and storage experience that we can. We also strive to keep our tenants and property secure and safe the best we could and at the same time we also aim to remain respectful of our neighbors which is a residential area; this is the reason why we implement these access hours which are 7AM-7PM, 7 days a week.
We understand that each individual has their own individual needs and we do our best to help meet these needs, however like all other businesses we have rules and regulations that needs to be observed. These rules and regulations applies to all tenants or customers and were presented during the rental process. We go over these rules and regulations so we can answer any questions that our customers or tenants may have. We also make ourselves available at the office 7 days a week, should tenants or customers need our assistance.
Once again thank you for the review and have a blessed day.