I was given false information and charged for insurance when it was not needed
I was lied to and told that I would be given a climate controlled unit that was a pull up space. The space I was given is climate controlled but it is inside a building and down a hallway! I rented a truck to have my items dropped off at the door to the unit and instead had to pay someone to help me move the items into the space because i could not do it on my own as planned.
Then they applied insurance to my unit without my permission, even though I have homeowners insurance that covers it. And when I found out it took them so long to get the credit on my account that they charged me late fees because I said I wouldn't pay until my account had the credit applied!
Horrible customer service, and they do not keep their employees accountable for what they promise to their customers.
I will not use them again and I would not recommend that anyone else used them either! So disappointed in their services.
price2/5 (a little steep)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)