I reserved my space online and drove down on a Sunday at 11:30 am to check in to the space. The Internet website said Sunday office hours were 10-2 pm. when I got to Central Storage in Daly City the office was closed/locked! I think that is a bit of false advertising. I called the number on my online reservation receipt and was able to speak with someone, nice woman whose name began with a V. she walked me through the whole process at the kiosk....I didn't know about the monthly insurance fee...you all should state that in your advertising in large print. I understood about the $20 one time administration fee, but not about the surprise monthly insurance fee. Anyway, the computer at the kiosk gave me a password that was too long! then the nice lady at your call center gave me a new temporary password. I hung up with her and tried to code in the elevator to check out my unit, the code didn't work, but another tenant was coming out of the elevator, so I rode it up to my unit. Once I found my unit, I was really upset because there was already a small lock on it! I called the service center again and asked the same woman what to do. She said she would call the manager...who lives on site! 10 minutes later he was there, and told me they put locks (the managers locks) on empty storage units so no one goes in them. he took the lock off with his key I checked out the unit and it was fine, I went down to the office with this manager to get a new access code to use the elevator and to buy a new heavy duty lock. Once inside the managers office, the security alarm went off!!! I was stuck in there for 3 minutes with the blaring alarm harming my ears while the young manager frantically tried to turn off the alarm system. finally after talking with the alarm company for 3 minutes and many tries, he was finally able to turn off the alarm. Dazed and barely able to hear I paid $14.99 for my lock and went to lock my locker and contact my movers that they could indeed drive my items over.