Worst storage experience of my life
Throughout the time I used this storage facility, I was hassled, overcharged, and belittled by the manager. She is definitely a "by the rules" person and does not have any interest in your family or your situation. For example, there was several times I was charged many late fees, and one particular day I went on the day that they called to tell me it was due or I would be charged late fees. These are very stiff $25 late fees and I was literally standing right in front of them with my money and they still charged me the late fee and said the "system" does it automatically. WTF? As we were moving out, she kept driving by in the golf cart telling us we should put shoes on our kids, etc. and micro-managing to the extreme. When we got to our destination, our boxes were filled with cockroaches from being in the storage unit and this place is INFESTED. Unfortunately we had to leave a couple of furniture things behind that someone was supposed to take for us and never did, so now the onslaught of phone calls and threats to collection have started. Whatever happened to kindness, compassion and cleanliness? There are other places that will NOT treat you like this and I recommend you AVOID USING THIS PLACE at all costs. I should say that the guy Mark who works there is very nice, but he is not the manager.
- A. Violette