I was please with the customer service representatives that I dealt with on the phone. That always gets gold stars in my book. I didn't love the prices, though. They might be competitive within Edinburg, but driving ten extra minutes down the road is definitely worth $10 extra bucks a month to me, so I am renting a unit in McAllen instead. However, if limited to the Edinburg zip code, I would most likely have gone with these units because of my experience with the employees.