Use Gatekeeper Storage on Memorial Rd. instead.
We reserved a unit online and were told to be there by 4:30 to fill out the paperwork. After spending the day loading a truck, the facility decided to close early and we had no place to unload the rental truck. Luckily,
Gatekeeper Storage on Memorial Rd. (which was closed at the time) answered the phone and came down to their office so we could unload and store our furniture. That is what I call customer service.