Not at all Responsible Business Establishment!
I reserved a 10 x 15 online for October 1 for $75. When I confirmed the reservation, it was all set. However, when I arrived, nobody was there! The office was brand new nothing inside! Nobody answered the phone number on the sign! There is no fencing, no security, nothing! I was there with a loaded 17' truck, and was rushed to pick up my daughter in Lake George. I found an empty 10 x 20 proceeded to empty my truck, called and left a message for the owner. He needs to understand, the sign says there are NO 10 x 15 units there, I had one reserved, and I WILL be getting the one I had to use for the same price I had reserved.
Michelle did have a little issue as we are ramping the facility up, since we recently purchased the place. Unfortunately she was in a rush and could not take the time to call us when she arrived as we had stepped out briefly. She was able to unload and occupy at unit and should be very happy at this point. She also plans on staying with us through the winter.
- Manager's Response