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Self Storage Zone - Travis Ave

300 Old Game Preserve Rd, Gaithersburg MD 20879 1 (844) 611-1271 Map It
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Office Hours
Sun 10:00 am - 4:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 7:00 pm
Fri 9:00 am - 7:00 pm
Sat 9:00 am - 6:00 pm
Access Hours
Sun 6:00 am - 10:00 pm
Mon 6:00 am - 10:00 pm
Tue 6:00 am - 10:00 pm
Wed 6:00 am - 10:00 pm
Thu 6:00 am - 10:00 pm
Fri 6:00 am - 10:00 pm
Sat 6:00 am - 10:00 pm
Features / Amenities
  • 24-hour access (with manager approval, for additional $20.00 per month)
  • Free use of truck ($15.00 truck insurance fee, tenant must refuel)
  • Video cameras on site
  • Electronic gate access
  • Fenced and lighted
  • Elevator available
  • Handcarts available
  • Insurance available
  • Insurance required
  • Homeowners/renters insurance accepted
  • Email billing available
  • Auto-pay available
  • Accepts mail/packages for tenants
  • Moving supplies for sale
  • Spanish speakers on staff
  • Manager lives on-site
  • Rent due on 1st of each month
  • Band practice allowed in units
  • Paperwork can be done remotely
  • Cash accepted
  • Checks accepted
  • Credit cards accepted
  • Visa, mastercard, amex and discover credit cards accepted
  • Allow 18-wheeler dropoff
  • Has 18-wheeler alleys
Additional Information from the Facility

5' x 5' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

1st Month Free!

$62.00
per month

5' x 5' Unit

  • 1st Floor,
  • Alarm,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

50% OFF 1st Month!

$74.00
per month

5' x 10' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$89.00
per month

5' x 10' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

50% Off 1st Month!

$89.00
per month

5' x 10' Unit

  • 1st Floor,
  • Alarm,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$109.00
per month

7½' x 10' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$119.00
per month

10' x 10' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$144.00
per month

10' x 10' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

\

$159.00
per month

10' x 10' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

50% Off 1st Month!

$159.00
per month

10' x 10' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$159.00
per month

10' x 15' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$209.00
per month

10' x 15' Unit

  • 1st Floor,
  • Alarm,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$239.00
per month

10' x 20' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$219.00
per month

10' x 20' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$269.00
per month

10' x 25' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$299.00
per month

15' x 20' Unit

  • 2nd Floor,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$349.00
per month

10' x 30' Unit

  • 1st Floor,
  • Alarm,
  • Climate Controlled,
  • Interior,
  • Household Storage Only (No Vehicles)

New Renter Special - $1 pays 1st Month + FREE Use of Truck to Move In!

$379.00
per month

5' x 5' Locker

  • 2nd Floor,
  • Climate Controlled,
  • Interior

1st Month Free!

$38.00
per month
Customer Reviews 21 Reviews
  • 5 star 7
  • 4 star 11
  • 3 star 0
  • 2 star 1
  • 1 star 2
86% of respondents would recommend this facility to a friend.
Pros
  • Secure (14)
  • Good Service (16)
  • Clean (17)
Cons
  • N/A
Help your fellow storage searchers make the right choice!

5.0 out of 5 stars Apr. 1, 2015

Wonderful staff and facility!

My rep. Aaron was extremely knowledgeable and helpful.

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

Comment from Self Storage Zone - Travis Ave on Apr. 5, 2015

Thanks for your feedback Erin! I hope we continue to exceed your expectations. Thanks for your business....

2.0 out of 5 stars Mar. 30, 2015

  Price - 1/5 (Unfair price)

  Security - 2/5 (Somewhat secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 1/5 (Very dirty)


Recommended: No

4.0 out of 5 stars Oct. 24, 2014

I felt it was very safe, secure and clean. The man in the office explained everything clearly. I like that carts are available to use and that they are near the doors.

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars Oct. 7, 2014

Nice people.good cost services.speak diferent languages.helpfull.

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

Comment from Self Storage Zone - Travis Ave on Oct. 10, 2014

Thanks for your feedback. Our goal is simple - to "Exceed Our Customers Expectations". I trust we have done that so far and will work to do so in the future. Please let us know if we may be of further service.

4.0 out of 5 stars Sep. 24, 2014

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Sep. 22, 2014

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 3/5 (Average)


Recommended: Yes

4.0 out of 5 stars Sep. 21, 2014

Overall good find

Staff was nice. Good location.

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Aug. 9, 2014

The gentleman that helped us at the front desk was outstanding and definitely makes us want to come back whenever we need more storage or our friends/family need storage. Extremely friendly.

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

Comment from Self Storage Zone - Travis Ave on Aug. 15, 2014

Thanks so much for your feedback. We will do our best to continue to exceed your expectations!

4.0 out of 5 stars Jul. 2, 2014

I like the location, the perks (free one-time moving truck), the facility cleanliness and the friendly staff. My one complaint is that even after speaking to three staff members I was unaware that I had to schedule the truck, that the $100 deposit had to be in cash and that there is a time limit to the truck. That was crucial information that really disrupted my plans and I would have like to have that information up front.
Overall I am pleased with the experience even with the hiccups.

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 3/5 (Helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars May. 12, 2014

The person got lock out

  Price - 2/5 (A little steep)

  Security - 3/5 (Secure)

  Service - 3/5 (Helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Jan. 16, 2014

The staff was helpful, pleasant and professional.

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars Oct. 16, 2013

What a bargain! and a Free Truck, too!

I recently moved to this storage facility after being 'shafted' by another well known storage place (whose initials are Public Storage). The change from the old to the new is as different as night is to day. In my opinion, the facility and staff are top notch. The place is clean and the price is absolutely excellent. Besides getting a 50% discount on the first 3 months, I was able to use their truck at no charge to move my stuff in. I am so glad my friend recommended I change storage places... they were correct when they told me The Zone is the best!

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

0.5 out of 5 stars Aug. 16, 2013

Horrible Customer service

I would not recommend renting from this location. The manager and the staff do not care about customer service. They tell you they have a lot of services available to their tenants but always find a loop hole out of it. The previous manager was very accommodating and friendly but since the new guy got there I have had nothing but trouble. I have decided to move my storage unit because of him. I found another storage unit that offers the same services and the staff is very professional and polite.

  Price - 2/5 (A little steep)

  Security - 3/5 (Secure)

  Service - 1/5 (Very unhelpful)

  Cleanliness - 2/5 (Somewhat dirty)


Recommended: No

Comment from Self Storage Zone - Travis Ave on Aug. 16, 2013

Hello - we do not have a tenant with your last name. We would like to address your issues but can't without proper contact info. Thanks.

4.5 out of 5 stars Aug. 11, 2013

Clean, affordable storage space

I needed an affordable space to put a few extra household items and Self-Storage has been a great facility so far. The Travis Ave location is very close to me residence and the area is very safe. The price can't be beat either. Other storage locations don't even have the storage space I needed (5x5). But this location did and I would recommend the facility to others.

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars Aug. 6, 2013

  Price - 2/5 (A little steep)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Jul. 18, 2013

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

Comment from Self Storage Zone - Travis Ave on Aug. 2, 2013

Thanks so much for your feedback. your patronage is truly appreciated!

4.0 out of 5 stars Jul. 9, 2013

Great experience overall

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 3/5 (Helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars Jul. 7, 2013

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Apr. 2, 2013

Clean, carts available, elevator large and very nice, up-to-date climate controls (I witnessed the maintenance team on my floor), energy efficient motion activated lights. Free truck rental minus 15$ insurance and free month of storage fantastic deal. Overall excellent experience.

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars Sep. 10, 2012

VERY CLEAN ANd GREAT STAFF

This place is great. The staff was very nice and the move in process went quick. The place is clean, has carts for customer to use and good lighting.

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

1.0 out of 5 stars Sep. 1, 2012

Not what it appears

The site didn't mention that you needed normal car insurance to use the "free" truck, even though you had to buy additional coverage from them, as well as walk in with a $100 cash deposit. No ATM's around.

The company also was pressing me to purchase insurance for the unit even though my things are covered under my normal home renters policy. They tried to tell me it was mandatory even though the contract said otherwise. Two strikes and they are out.

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 1/5 (Very unhelpful)

  Cleanliness - 3/5 (Average)


Recommended: No

Comment from Self Storage Zone - Travis Ave on Sep. 1, 2012

Ms. Maguire didn't rent from us. When she called she asked about the truck and I told her all the rules and that she need to have a lease first before even being able to reserve the truck. We don't allow people to reserve our truck over the phone and they must have correct paperwork. You must have a lease to reserve the truck and it's first come first serve on the truck. She said that she did her reservation on line and never read the fine print about the location. Since her lease wasn't until September 15th she could have brought a deposit in at any time to hold the truck. We have 4 ATM machines within 1 mile of our location. She said who carries $100 in their wallet and that she didn't have the money. She then said that she doesn't have car insurance but was driving a car. As we explained you do need to have your own car insurance to rent the truck. We own our truck and the customer insurance is first and we are second on the insurance. They are responsible for the first $1000 worth of damage. Most car companies only pay the value of the car you are driving and the truck costs a lot more the most cars. She visited us for the tour and was give the form with all the truck information. She didn't have the money to pay for the unit and wanted us to email her son for his credit card so she could to her lease. Then she said that he may be busy and could get back to us right away. She didn't treat my assistant nicely and then went on to read the whole lease which is fine by us. We don't sell insurance - we offer property protection at our location. This customer left the location and said that she may not rent with us. Then she called back to say that she wanted to rent the unit and came back 1 hour later. On her second visit we did her lease for September 15th. Which we didn't get payment for because she didn't have the money and we had to email her son for his credit form and wait. The customer calls us 3 hours later to cancel the lease which was never paid for.

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