I showed up and the office was locked, with a sign saying if they were not in they were probably patrolling the property. So I waited about 5 minutes. Then a woman arrived, who was nice, but when I was given the price I was surprised. When I spoke to the guy from storage by the foot he said 32, there was no mention of the 8 a month insurance you had to buy to get the first month half price, or the 20 security deposit, so the 32 turned into 60 dollars. But the next day there was a guy who came and helped my mom and I when the door was stuck, which was our fault. The people are great, they did give us the lock for "free", and conveniently located. So I am ok with the experience, but the hidden fees kind of ticked me off. But there is always a catch, and I would recommend them I suppose.