Our over all experience was very pleasant from the first phone call to showing up in person and moving in. There is a new company software that made it a little hard for the manager to get the paperwork going, but he was very polite, personable and was able to get the paperwork done in a timely matter.
One side note:
When inquiring and signing up on the phone, we were told that the signing up fee would be waved and only a half month rent would be charged. That was true and did happen. I asked if there would be any other hidden fees, I was told no. But there is a $20.00 security fee. We did not mind paying the security fee, just think customer service should have told us.
Still a Pleasant Experience and will recommend this company and facility.