Absolute worst experience of my life!
This is the worst business situation I have ever been in . The first time I pulled up to the gate they had giving me the wrong passcode. I did not realize it was my cell phone number untill I tried to enter the code numerous times and recieving ACCESS DENIED! I had to figure out the two numbers needed to be switched around. Well step two it was awfull finding my unit because most of the hallway lights did not work and the unit number on the door was in some sort of black marker like . Only to find my unit with a lock on it that noone took off yet oh and found the elevators did not work after I found them alllllllll the way down the opposite end of my unit. There was absolutely no emergency number to call. The person who came to the private residence door said"oh I'm just here packing up for the manager and don't work here they let the manager go" When I explained my problem with a u-haul full of things I needed to get in storage by 10:00AM the next day because I needed to return the u-haul he said there is nothing that can be done. Well so then I had to drive sixty two miles back to my home to leave the u-haul filled with my things and hope to figure something out during the night. To end this long boring and disgusting story yes you guessed it I lost my 25.00 for the unit had to pay another 60.00 at a different storage place I was afraid to go back to that place again. Oh and not to mention I did not make my cut off time soooooooo I ended up paying for an extra day use of the truck,extra day for storage insurance,and extra miles for a total of 110.00. Keep in mind I already paid 127.00 when I pickep up this u-haul. All this stress for someone who just lost their Mother and needed to leave his residence! I hope and pray that noone else ever experiences this with this place. Good luck.
- Kevin Miller