Its taken a beating, indeed of cleaning and repair. They were remodeling the inside office, but the Secure gate was broken, buildings had rust and paint missing, broken concrete broken/missing/busted lights. Hidden fees. They advertise secure, well lit clean, dry storage yet none of this was true anymore. At one time yes I'm sure, but its very old. and the low price which was about 5 less than others not only was not worth it for a place that bad and run down, but when all said and done when you add the fees and insurance and other fluff it was more than the others all inclusive advertised price. When I mentioned this, basically they didn't care and payed more attention to the guy doing drywall than providing any attention to me let alone customer service.
We are apologize your unhappy experience. We have finished our new gate installation (hardware) and new software (more secure and better control) will be implemented in a few days. We do have some paining and maintenance work on our priority list. We seriously take your suggestion into consideration and will address it as soon as possible. We also notified our manager to make sure taking care of customers first. He usually is very good at answering customer questions. He already felt sorry about that day. We do offer different promotions and our price is pretty competitive. Please let us know if you have more concerns. Thanks for using our service.
- Manager's Response