Great facility, questionable security
I really like the facility and the units as a whole. My major concern comes with the security. The door to my unit doesn't actually lock (by design it appears) so once you're in the gated area you can walk into any building and to any unit without barrier. This would be OK if the gate were ever closed.
When I signed up for the storage unit I was asked for a PIN that would grant me access to the gate. I assumed that meant it would be closed at some point. I returned several times to put things into storage and the gate was opened but I assumed that it was open because it was during office hours. I returned late Sunday evening/early Monday morning and the gate was once again wide open. There was no one to be found in the storage area to have opened it so I can only assume that it is never shut. That is actually a problem for me and could lead me to find another, more secure, storage unit. Thus I really can barely give it a 1+ star rating until the security issue is addressed.
We regret that your experience with our company has been less than satisfactory. We understand the importance of all security features, and agree that they should be working as expected. We are fully aware of the issue with the gate at this facility and have exhausted many experts, resources, and hours towards determining the cause of the malfunction and subsequent repairing of the gate. We strongly believe that the latest repairs have fixed the underlying issue and the gate is currently in good working order . Customer reviews are very important to us. If there is anything else you would like to discuss please contact us at 800-773-6691. Again, thank you for taking time to leave us a review.
- Manager's Response