Patient, kind , carding and professional.
Axis facility is very spacious, clean, and well protected with 24/7 gate security that is non- visible, which gives you the comfort of privacy while inside the facility.
Due to the pandemic the online services in storage units availability was current and up to date, with polite and courteous office assistant.
The customer service rep.encounter was one of the best I have heard and seen. Operator was very clear and understandable while speaking , and at times was very patient, courteous and professional. Reserving the storage unit was fast and painless. The paperwork was fast and painless. Once completed I had immediate access to the very clean and spacious facility.
I though the main office was closed, the gate to the facility was open. My storage unit was very clean inside along with a temporary combination lock on the door. After I open the door there was a brand new lock. I would like to share a short story on the facility. After getting the storage unit a couple days later, I was putting my stuff away in my unit after I was finished and locked it up.
I started to drive towards the one and only way to get out of the facility the main gate. Was locked.
But I got lucky in that the guard had just locked it and only walked about 15 yard when he heard me pull up. The guard saw me and Immediately came back and unlocked the gate as I put my window to say thank you. The guard was very nice and polite and soft spoken. He open the gate and as I pulled threw he said a few kind words as I told the man thank you. ..