Absolutely perfect experience when we were in desperate last-minute circumstances. These folks are all about customer service. They understood our plight and accommodated every detail of our harrowing move perfectly.
We were moving from 600 miles away. I'd confirmed our original storage space elsewhere several times yet they canceled hours prior (same company had cancelled our truck the day prior---the Bay Area exit is real). We'd found local movers to do us the huge favor in a pinch, and they were 400 miles ahead of me with their moving truck, with my husband splitting the difference somewhere in the middle... someone had pulled a hit & run on me a mile from former home and I was stuck at an auto body shop waiting for my car to be just road-worthy enough to make the journey, thus my delay. We'd definitely missed our new apartment's leasing office hours, so we needed a storage space that would allow me to complete the paperwork on my smartphone and allow the movers access to unload into the storage space prior to my husband's arrival (as local movers, they had to turn around immediately and drive the 600 miles back for another early morning move!)
I never even got to see the storage space until a couple days later after an epic slumber---but the electronic signup is easy to do from a smartphone, the emailed instructions for entry are perfectly clear, the price is right, the space is safe and squeaky clean, our unit is easy to find, convenient, and the perfect size for our needs.
price5/5 (excellent value)
cleanliness5/5 (squeaky clean)