Had a wonderful initial contact experience with on-site mgmt. team. Found them courteous and helpful, but later found out incomplete information regarding truck rental had been communicated. Despite multiple phone conversations regarding the reservation of "free" move-in truck, upon arriving to pick up this truck to move my items I was informed by a curt, officious, and rude younger man differing policies than I had been advised by mgmt. Mgmt was off and he was of no help; I had to ask him to contact them by phone, which he begrudgingly attempted without success. This resulted in my completing my move making multiple trips between Middleburg Va and Herndon facility, in a compact station wagon with a broken hatchback - FUN!
It was also noted that this employee who was staffed to cover the desk until 3pm Sun 10/26 did in fact close and leave early, as I arrived back at 2:57 onsite and another storage client was parked in lot looking for staff as I pulled up at 2:56. Very dissatisfying experience overall; I wanted to refund my money and go elsewhere, but this would have been counterproductive as it entailed moving articles already placed.
But all in all, a very poor and most distressing experience...