A good deal but a bit slow
However, you have to be ready to deal with the traffic jam in the driveway. The road in front is very busy, and the staff don't seem very compelled to do traffic control so checking took awhile. Also double check the papers before you sign and be polite but clear that you will only pay the agreed upon amount that you were quoted by storage mart. Be aware that unless you have renter's insurance you will be charged and extra 10 dollars for "storage insurance" on top of your rental fee. This does not cover damage by vermin...which made me pause for a moment, but it was too late to find another place. Not a bad place, just would be better if traffic control was done outside in the rather small driveway and staff moved a bit faster.
Thank you for your feedback. We do provide a protection plan for customers who do not have their own renters insurance. We welcome customers to bring a declaration of insurance from their home owners or renters insurance. We realize that providing a declaration page from their insurance is not something people generally think of when moving into storage, so we offer the first month of the protection plan for free for the first 30 days giving customers time to bring in proof of their own coverage.
Our facility is on a busy street and we apologize that traffic can sometimes cause delays in accessing our location.
We do value your business and hope that we can continue to provide you with self storage.
- Manager's Response