Showing 36 - 37 of 37 reviews
Pricing was unbeatable, and the customer service was nice, but it isn't really clean, not that secure.
The first place that they originally had in store for me was so bad, that even they were surprised. It was really dirty, door wasn't opening an closing properly and it seriously looked like someone was living in the storage thing on top of mine. There were weird posters hung in the upper storage part (the door was left open) and It looked like a pretty rough place. The storage is basically like a large cabinet with a wooden door. I wish it was made out of metal so it would be more secure. However, they moved me to a better place that was cleaner and kept the same pricing. You just have to walk a little to get to it. The customer service was good, and they were friendly. They will help you and they have carts to load your stuff on so you won't have to carry all of it. Paper work was smooth. I did consider looking somewhere else after I saw it, but the pricing was unbeatable and my stuff is only going to sit there so.
Bait and Switch
Two problems. 1] The driver called at the appointment time and said we had to wait another hour for him. When he arrived the truck was already half full with someone else's belongings. When they tell you the size of the truck you think that's the amount of room you'll have. 2] After they had our stuff in the truck at their facility, they charged us $88 monthly instead of the online deal we had for $54. Their reason was that our belongings weighed too much for the unit sparefoot gave us. Sparefoot doesn't ask weight or I would've entered it because I knew the weight from having just shipped the boxes in a container ship. Why can't their storage take being filled with boxes of clothes? Why is that our problem, but I guess it is now. So they didn't honor the appointment time or the contract price.
- Duane Scheeringa
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